FAQ


Payment

How can I pay?

You can purchase your products using iDeal, VISA, Mastercard and Paypal.

Shipping and Return

Can I track my order?

Yes, of course. After you have made a purchase we will process your order. This can take up to 3 days. Once your order has been handled, we will send you an email with your tracking code.

How long does it take to ship out my order?

For purchases from our stock collection it usually takes around 3 days to process your order. For customized orders please allow an extra 20 days of manufacturing time. You'll receive a shipping confirmation with your tracking number as soon as your package is shipped.

How long does it take for me to receive my order?

All information regarding shipping times you can find in our Shipping Info.

What can I do if I have a complaint?

Do you have a complaint about one of our products then you can send an email to info@bearora.com. Include your personal data, date order and your order number and the nature of your complaint. You can expect a response from us within 2 business days. Of course we will do our best to resolve your complaint to your satisfaction.

Warranty

What about warranty?

All our products are carefully checked before shipping out. However, if you're unsatisfied with your product, or if the content of the package is damaged to you shoot us an email within 14 days of delivery with your complaint (and a picture of the damage if applicable). Damage as a result of an accident, improper use and everyday wear are excluded out of warranty.